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 FAQS |
| HOW TO ORDER |
| CONTACT US |
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Warning ! This service exists for the benefit of legitimate patients only! If you are a drug abuser or recreational user then you are directed to leave this site . |
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| Labour Day |
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We will be closed on Monday 3rd September for Labour Day, any order that is due |
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| Medical records Requirements ??? |
Please note that your medical records must be no older than 12 Months Must be relevent for the condition you are seeking treatment for You must be at least 25 to use this service Please fax your records using the cover fax link on this page You must have had a physical in the last 12 months |
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| Please be patient |
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Please be patient . |
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| COD Accepted |
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We are now |
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| Places our health service partners do not ship to |
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Kentucky Tennessee Ohio Virginia West Virginia North Carolina Maryland Kansas Utah |
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| We accept COD for Consult & Meds |
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| About Us |
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| Q:
Is This Legal?
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| Ans:
The internet has changed the way that healthcare practitioners are able to address and assist with medical needs and concerns. This new medium provides a viable and alternative solution to our current healthcare crisis. As more and more individuals are uninsured or under-insured, the availability and ease of obtaining healthcare is far stretched beyond the current abilities of practitioners and managed care organizations to handle. Our company is dedicated to assisting those individuals requiring such alternative services with network physicians that are licensed and accredited to practice in the U.S. In addition, our network of pharmacies employ only licensed U.S. pharmacists to provide you with the same standards of care you would receive at the local pharmacy you may have used in your area.
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| Q:
Do you accept insurance?
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| Ans:
No. We do not accept insurance of any kind. If you are insured, most insurance companies will not reimburse the policyholder for any services rendered through our service. As telemedicine and its related services is a relatively new area of medical practice, most insurances will not reimburse for any consultations or medications prescribed as a result of utilizing our service. Should you wish to attempt to seek reimbursement from your insurance provider, you may attempt to do so however, any decision to allow reimbursement will depend upon your insurance carrier and their specific coverage |
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Do you accept reimbursement payment from insurance companies?
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No. We do not accept insurance of any kind. If you are insured, most insurance companies will not reimburse the policyholder for any services rendered through our service. As telemedicine and its related services is a relatively new area of medical practice, most insurances will not reimburse for any consultations or medications prescribed as a result of utilizing our service. Should you wish to attempt to seek reimbursement from your insurance provider, you may attempt to do so however, any decision to allow reimbursement will depend upon your insurance carrier and their specific coverage |
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I have no insurance or regular care doctor. Once I am registered and have paid for a consultation, is the doctor now my Primary Care Physician?
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No. Our physicians do not take the place of your Primary Care Physician, nor are they able to provide any new diagnoses. Our doctors work in an adjunct capacity to your current provider of treatment to assist in the management of treatment for an already existing and/or chronic condition.
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| Cost and Payment Policy |
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| Q:
Asides from the cost of the Doctors Consultation fee what is the cost of the prescription medication?
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All of our network pharmacies provide competitive pricing of all medications able to be prescribed by our physicians. As we do not dispense or prescribe medications, we do not set or directly control the cost of medications. However, we maintain our commitment to our customers by making sure our pharmacy network provides all our customers with the most reasonable prices available.
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| Q:
Is it safe to use my Credit Card?
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Yes. We use a technology called Secure Sockets Layer (SSL), which encrypts your sensitive information before it is sent over the Internet. We use a 128-bit secure socket layer to process all credit card transactions. This is the higher standard of secure e-commerce that major web sites use.
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| Q:
May I pay for services rendered other than by Credit Card?
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Yes in addition to Credit Cards or Debit Cards. We also accept payment by money order. If you are paying by money order then this should be sent as directed by the contaxct us page of this site. Please note that if you are paying by money order then you will only receive your consultation and or medication after we have received and cleared payment. If a Debit Card is used it must bear the Visa logo.
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What payment methods are accepted?
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We accept only Visa, Discover & American Express.
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What if I don |
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You may choose to purchase a |
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May I use someone else credit card since I don |
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If you do not have a credit card of your own to use, we encourage that you purchase a prepaid credit card for your own personal use. However, if you are unable, you may utilize a credit card belonging to another individual ONLY AFTER the credit card authorization process has been completed where all necessary documents have been sent in, and have been reviewed and approved.
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| Q:
If Credit Card Authorization is required, what information will you need?
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If you are required to send in authorization, you will need to send the following documents:
* License or other Government issued Picture Identification card both front AND back. (BOTH the cardholder and customer must send)
* Copy of the Credit Card being utilized, both front AND back
* Signed Letter of Authorization by the cardholder giving permission for their card to be utilized for purchases made.
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| Q:
How long will it take to process my authorization request?
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Once received, your request will take 24-48 hours to process. If your paperwork has been received but not approved or if approval is given, such a status will be reflected on your account homepage when you log in. If your paperwork has not been approved, you will see a message indicating that you need to call Customer Service. Please call Customer Service at your convenience and a representative will be happy to provide you with assistance.
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| Q:
I need to change my credit card information on file?
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Should you require an update to your personal credit card information you MUST CALL Customer Service. Requests made in writing via fax or e-mail cannot be processed. We must verify the identity and information of the account holder prior to making any modifications to your account. This is for your safety and protection.
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| Medical records policy |
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Do you require that I send in Medical Records?
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Yes, it is a condition and requirement of utilizing our services. Any initial prescription which may be deemed necessary or appropriate by the precribing physician at the time of consultation as well as any subsequent refills the doctor may deem necessary will not be processed without medical records having been received, reviewed and approved by the doctor. Inability to provide medical records will prohibit you from using our service. You must fax evidence of your existing medical condition. The doctors require these documents that substantiate the condition/(s) for which you are consulting and to complete your medical history in order to continue with treatment. We do not need your entire medical history, just the most recent & relevant information pertaining to your condition/(s), a recent physical exam all of which have been documented and completed within the past year. The doctor must have medical records in order to continue to process your order.
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| Q:
What types of Medical Records are required and which will you accept?
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You must send in proof of a recent physical examination within the past year. In addition you must send any relevant paperwork to include a combination of: Doctor |
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What kind of medical records will you NOT accept?
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Prescriptions, super bills, appointment cards, Explanation of Benefits Statements (EOB |
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How often do I need to update my medical records?
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Your medical records will remain on file for a period of up to 12 months dependant upon the date of your examination. You MUST have an annual physical examination, and those records need to be submitted no later than 12 months from your last examination from your PCP or medical provider. Refills can not, and will not, process without medical records being current. Your order will not be closed and refills will not be lost, your order will simply be placed on hold until your updated medical records are received and approved by the physician.
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| Shipping policy |
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| Q:
If Credit Card Authorization is required, what information will you need?
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If you are required to send in authorization, you will need to send the following documents:
* License or other Government issued Picture Identification card both front AND back. (BOTH the cardholder and customer must send)
* Copy of the Credit Card being utilized, both front AND back
* Signed Letter of Authorization by the cardholder giving permission for their card to be utilized for purchases made.
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| Q:
What delivery carrier do you utilize?
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We only ship with FedEx Services.
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| Q:
What states to do you ship to?
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We ship to all states except: Kentucky and Tennessee |
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What are your shipping rates?
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All packages are generaly shipped using FedEx next day service. Orders sent on Friday are sent Saturday Delivery. It is the customers decision if they prefer Standard deliver ie after 10.30 am or Priority delivery ie before 10.30am.
Orders sent COD carry an $18 charge for the COD option and there is a further $18 charge Saturday delivery.
Your tracking number will be emailed to you direct from Fedex. |
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Can I sign up for your service using a post office box as my address?
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No. You may only use a street address which may be your home or office. In addition for your security and protection, your adult signature is required at the time of delivery.
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Do I need to sign for my package?
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You MUST sign for your package. An adult signature is required. We are not responsible for any missing, damaged, open packages or any other issue which may occur in transit or at the time of delivery.
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What happens if my package is lost, damaged or stolen etc?
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We are not the shipper. We are not responsible for any missing, damaged, stolen, open packages or any other potential issue which may occur in transit or at the time of delivery. Should you have an issue concerning the condition of a package it should be reported IMMEDIATELY to the delivery carrier and a claim (if necessary) began. If you have questions concerning this or need assistance, you may call Customer Service and they will be happy to point you in the right direction, however they cannot assist you in filing a claim.
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| Q:
What if I have a problem with the prescription I receive?
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The pharmacy must be notified immediately within 24 hours from the time you receive your medication in order to consider any corrective action and to properly assist you with any issue that you may have. In addition, you may call Customer Service to assist you with such an issue.
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What if my package is returned to you?
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If for some reason you are unable to receive the package and it is returned to the pharmacy, you will need to call Customer Service for assistance. Once the pharmacy is able to verify that your package was in fact returned we are able to request on your behalf that the package be resent to you. This is not automatic. If delivery is attempted but unsuccessful and you wish to receive the package, you must call Customer Service to verify your information and to request reshipment.
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| Q:
Will I receive a tracking number if medications get shipped?
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Yes. Tracking numbers are sent out after a successful order has been authorized. This means that you will receive your refill only if you medical records have been received and approved, you are eligible for refills and have refills outstanding, and your payment is approved. These tracking numbers are sent via e-mail to the email address you provided at the time of registration.
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| Q:
What if my tracking number is coming up not found?
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Tracking numbers are uploaded into the system once daily after 8pm. Please check your email AFTER this time for your tracking number. If you require assistance, feel free to call Customer Service with your inquiry and they will be happy to assist you.
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| Q:
When will the refill (if successful) be shipped?
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Any successful refills requests that are processed prior to 3pm should be sent out to the pharmacy that day and for next day delivery via FedEx. Any refill requests processed after 3pm will be sent to the pharmacy however may not be shipped out until the next business day. All orders completed or refills that are requested on Friday will receive a Saturday delivery which is subject to the additional Saturday delivery fee. See |
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